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Terms & Conditions

  • Contact details, names, phone numbers and addresses both residential and e-mail must be supplied by the client before work commences.
  • All clients of Behind The Seams are required to pay a 20% deposit before work commences.  Once artwork is completed client will be notified and will be expected to make full payment to receive final product.  Invoices shall be sent to the client and payment in full shall be required no later than (14) days from the date of the invoice; any payments received later than (14) days from the invoice date will incur an additional 10% per month interest fee. In the event that your account exceeds our agreed trading terms a solicitor will be notified for debt  collection, all commissions, solicitor’s fees and any out of pocket expenses will be borne by the client; ownership of the goods shall not pass on to the client until all goods are paid for in ful
  • If an order is cancelled after processing and/or artwork has commenced, there will be a cancellation fee charged for services rendered. This cancellation charge will be a minimum of $40 to a maximum of completion cost. All and any deposits paid towards the cancelled job will be forfeited.
  • Please check all artwork carefully before signing and returning approval form. Once design approval has been made all additional alterations will incur an extra charge. The client will be resupplied with an approval form for amended artwork.
  • Any changes requested by the client due to lack of information supplied (after the third approval form has been sent to the client) will incur a fee of $50.
  • All artwork, fonts/size,  PMS/ RGB/ CYMK colours, fabric swatches, garment samples, photo’s, base measurements, packaging / packaging measurement requirements, rough front and back sketches on an appropriate figure {to be able to supply artwork correctly the first time} Behind The Seams requires markings on the body where you want dominant areas of your garment to sit.{All figures are supplied by Behind The Seams on official site}
  • If the client requests original Illustrator files, additional charges will be incurred according to the complexity of the artwork.